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CONTACT

service.client@eurotoll.fr

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Customer service

Our customers are of great concern to us all around France and in Europe
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An organization adapted to your company’s needs:

As for Eurotoll each customer counts,

  • Our Eurotoll pro advisors answer all your requests thanks to their expertise of many years in taxes in France and abroad.
  • Because if you are part of a group, a customer advisor is dedicated to your company and keeps track of your account throughout our partnership.
  • Our Premium service advisors bring you personnalized and made to measure services in ordre to optimize your tolls while taking into accounts your specific needs.
  • Our sector sales representatives who know the local economic tissue in which your company evolves very well are at your disposal and come to meet you in order to help you with your decisions.
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Proactive and reactive customer service

Eurotoll provides you with assistance in road toll management by

  • By informing you on the specificities of tolls in France and Abroad and on Motorway events.
  • By training you to use the tools and services made available to you (Subscriber area, geolocation tools, specific portals …)
  • By helping you in the management and oversight of your account, on the subscriber area or at a distance,
  • By taking in charge the follow up and management of your claims.
  • Eurotoll also offers to put in place some indicators to track your tolls, for analusis and optimisation proposals.
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A multilingual customer service

Given that Eurotoll is a well-established road toll operator and determined to provide assistance to our international customers, our consultants also speak your language:

  • French
  • English
  • Spanish
  • Italian
  • Polish
  • German
  • Portuguese
  • Hungarian
  • Romanian
  • Slovak
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Service quality assurance

 

For many years, we have been putting in place and tracking performance indicators which allow us to aim constantly for the bettering of the quality of our services, for instance :

  • delivery of our tags between 1 and 4 working days
  • management of invoicing anomalies with the Motorway companies within 6 working days for a result of 84% of reimbursements.