{"id":14,"date":"2016-06-07T15:23:54","date_gmt":"2016-06-07T13:23:54","guid":{"rendered":"http:\/\/80.75.152.85\/fr\/?page_id=14"},"modified":"2025-09-04T10:17:04","modified_gmt":"2025-09-04T08:17:04","slug":"notre-accompagnement","status":"publish","type":"page","link":"https:\/\/www.Eurotoll.eu\/fr\/notre-accompagnement\/","title":{"rendered":"Notre accompagnement"},"content":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=\u00a0\u00bb50px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row content_width=\u00a0\u00bbgrid\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime; css=\u00a0\u00bb.vc_custom_1480433612623{margin-bottom: 40px !important;}\u00a0\u00bb][vc_single_image image=\u00a0\u00bb5109&Prime; img_size=\u00a0\u00bb200&#215;200&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb style=\u00a0\u00bbvc_box_circle_2&Prime; css_animation=\u00a0\u00bbtop-to-bottom\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb3\/4&Prime;][vc_column_text]<\/p>\n<h3><span style=\"color: #afca0b;\">Notre organisation :<\/span><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Quel que soit le nombre de v\u00e9hicules de votre entreprise, des conseillers client\u00e8les Eurotoll Pro<br \/>\nvous sont d\u00e9di\u00e9s et r\u00e9pondent \u00e0 toutes vos demandes sur le p\u00e9age, la r\u00e9glementation, nos offres et nos services.<\/li>\n<li>Vous \u00eates adh\u00e9rent d\u2019un groupement partenaire, un conseiller client\u00e8le d\u00e9di\u00e9 vous est rattach\u00e9,<br \/>\nsuit la vie de vos contrats et vous conseille.<\/li>\n<li>Votre entreprise ou son organisation est sp\u00e9cifique (entreprise multi-sites, groupe international,\u2026),<br \/>\nvotre conseiller client\u00e8le d\u00e9di\u00e9 du service Premium vous fournit des prestations personnalis\u00e9es.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb50px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row content_width=\u00a0\u00bbgrid\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime; css=\u00a0\u00bb.vc_custom_1480433646522{margin-bottom: 40px !important;}\u00a0\u00bb][vc_single_image image=\u00a0\u00bb5149&Prime; img_size=\u00a0\u00bb200&#215;200&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb style=\u00a0\u00bbvc_box_circle_2&Prime; css_animation=\u00a0\u00bbtop-to-bottom\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb3\/4&Prime;][vc_column_text]<\/p>\n<h3><span style=\"color: #afca0b;\">Notre pr\u00e9sence commerciale\u00a0:<\/span><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Des commerciaux qui connaissent le tissu \u00e9conomique local dans lequel votre entreprise \u00e9volue viennent \u00e0 votre rencontre.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb50px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row content_width=\u00a0\u00bbgrid\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime; css=\u00a0\u00bb.vc_custom_1480433655802{margin-bottom: 40px !important;}\u00a0\u00bb][vc_single_image image=\u00a0\u00bb5135&Prime; img_size=\u00a0\u00bb200&#215;200&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb style=\u00a0\u00bbvc_box_circle_2&Prime; css_animation=\u00a0\u00bbtop-to-bottom\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb3\/4&Prime;][vc_column_text]<\/p>\n<h3><span style=\"color: #afca0b;\">Notre service client multilingue :<\/span><\/h3>\n<p>Parce qu\u2019Eurotoll est un expert du p\u00e9age r\u00e9solument tourn\u00e9 vers l\u2019international, nos conseillers clients vous parlent dans votre langue:<\/p>\n<ul>\n<li>Anglais<\/li>\n<li>Espagnol<\/li>\n<li>Italien<\/li>\n<li>Polonais<\/li>\n<li>Allemand<\/li>\n<li>Portugais<\/li>\n<li>Hongrois<\/li>\n<li>Roumain<\/li>\n<li>Slovaque<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb50px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row content_width=\u00a0\u00bbgrid\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime; css=\u00a0\u00bb.vc_custom_1480433664395{margin-bottom: 40px !important;}\u00a0\u00bb][vc_single_image image=\u00a0\u00bb5157&Prime; img_size=\u00a0\u00bb200&#215;200&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb style=\u00a0\u00bbvc_box_circle_2&Prime; css_animation=\u00a0\u00bbtop-to-bottom\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb3\/4&Prime;][vc_column_text]<\/p>\n<h3><span style=\"color: #afca0b;\">Une qualit\u00e9 de service pilot\u00e9e :<\/span><\/h3>\n<p>&nbsp;<\/p>\n<p>Mis en place depuis plusieurs ann\u00e9es, le suivi des indicateurs de performances permet de viser sans cesse l\u2019am\u00e9lioration de la qualit\u00e9 de nos prestations:<\/p>\n<ul>\n<li>Respect des d\u00e9lais de livraison : 4 jours ouvr\u00e9s*<\/li>\n<li>Remboursement de 84% des r\u00e9clamations clients dues aux SCA (TLPC, erreurs de classe\u2026)<\/li>\n<li>R\u00e9clamations trait\u00e9es en 6 jours ouvr\u00e9s maximum**<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #808080;\"><em>* d\u00e9lais de livraison moyen en France \u00e0 compter de la validation de votre commande par nos services.<\/em><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #808080;\"><em>** Toute SCA (Soci\u00e9t\u00e9 Concessionnaire d\u2019Autoroute) confondue<\/em><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb50px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row el_class=\u00a0\u00bbspepadleft white\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683115758874{background-color: #035e7e !important;}\u00a0\u00bb el_id=\u00a0\u00bbplus-service-eurotoll\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime; el_class=\u00a0\u00bbpadtop50 padbot50&Prime;][vc_column_text]<strong>Un service client proactif et r\u00e9actif qui vous accompagne dans la gestion de votre p\u00e9age<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Formation sur site ou \u00e0 distance (aide \u00e0 la prise en main de l\u2019espace client et de l\u2019outil de g\u00e9olocalisation)<\/li>\n<li>Aide \u00e0 la gestion et au suivi de votre compte<\/li>\n<li>Mise en place d\u2019indicateurs de suivi des consommations p\u00e9age, analyse et pr\u00e9conisations<\/li>\n<li>Prise en charge, suivi et gestion de vos r\u00e9clamations<\/li>\n<li>Information sur les \u00e9v\u00e9nements du milieu autoroutier (actualit\u00e9s du p\u00e9age et des autoroutes)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=\u00a0\u00bb50px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row content_width=\u00a0\u00bbgrid\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime; css=\u00a0\u00bb.vc_custom_1480433612623{margin-bottom: 40px !important;}\u00a0\u00bb][vc_single_image image=\u00a0\u00bb5109&Prime; img_size=\u00a0\u00bb200&#215;200&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb style=\u00a0\u00bbvc_box_circle_2&Prime; css_animation=\u00a0\u00bbtop-to-bottom\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb3\/4&Prime;][vc_column_text] Notre organisation : &nbsp; Quel que soit le&#8230;<\/p>\n","protected":false},"author":23,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Notre accompagnement - eurotoll<\/title>\n<meta name=\"description\" content=\"Nos clients sont au centre de nos pr\u00e9occupations partout en France et en Europe. 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