Toll leader in Europe, Eurotoll may collect information on its customers via its corporate website. For this reason, Eurotoll attaches high importance to the confidentiality of your information. This privacy statement explains what personal data Eurotoll collects through its interactions with you and through the marketing of its products and services.
You will find in this declaration, in particular, information relating to the methods of collection of your data, the purposes of the latter, the location of your data, the general conditions of use of the Eurotoll subscriber area as well as the rights you hold under the General Regulation on Data Protection No 2016/679 and the French Data Protection Act 78-17 of 6 January 1978, in its amended version.
Eurotoll reserves the right to unilaterally modify the content of the present document at any time by renewing the user’s consent procedure.
CHAPTER 1 – GENERAL TERMS AND DEFINITIONS
I. GENERALITIES
A. LEGAL INFORMATION OF THE COMPANY
The subscriber area is owned by Eurotoll, a simplified joint stock company (SAS) with a capital of 2 196 419,33 euros, registered in the Nanterre Trade and Companies Register under registration number 484 835 103, intra-Community VAT number FR21 484 835 103, whose registered office is at 35 rue Camille Desmoulins, 92130 ISSY-LES-MOULINEAUX. Code APE 5221Z.
Eurotoll is an ISO 9001 certified company.
Email: service.client@lumesia.com
Tel: + 33 (0)1 87 65 80 00
The director of the publication is Mr. Michelangelo DAMASCO, Chief Executive Officer of Eurotoll.
B. HEBERGEMENT
This website is hosted by Aruba S.p.A, a company incorporated under Italian law, with its registered office at Via San Clemente, 53 – 24036 Ponte San Pietro (BG) and registered with the Bergamo Register of Companies under REA number: BG – 434483. Website: Aruba.it
PEC email address: aruba@aruba.pec.it
II. DEFINITIONS
A. PERSONAL DATA
Term which designates any information that directly or indirectly identifies a natural person.
B. IDENTIFIANT
Term which designates, in a general way, the connection identifier to the subscriber area, the e-mail address and the confidential codes, login and password allowing the subscriber to identify himself and to connect to the Eurotoll services.
C. INTERNET
Networks of many servers located in various locations around the world and linked together using telecommunications networks.
D. REGLEMENT
The Regulation designates the European Regulation on the protection of personal data 2016/679 which entered into force on 25 May 2018.
E. DATA CONTROLLER
The Data Controller designates any person who determines the purposes and means of the Processing.
F. DATA PROCESSOR
The Data Processor designates any person who processes Personal Data on behalf of a Data Controller. This is a separate legal entity from the Data Controller.
The Data Processor is subject to an obligation of security and confidentiality of Personal Data.
As such, the Data Processor must be able to present sufficient guarantees regarding the implementation of technical and organizational measures to justify the protection of Personal Data.
G. PROCESSING
Processing means any operation (or set of operations) relating to Personal Data, by any process and in particular collection, recording, organization, storage, adaptation or modification, retrieval, consultation, use, communication by transmission, distribution or any other form of making available, reconciliation or interconnection, as well as blocking, erasure or destruction.
H. USER
The term “User” means any natural person who uses the site of the subscribers’ area, when he has subscribed to a subscription contract. The user is the customer of Eurotoll or a person authorized by the client.
I. SUBSCRIBER PAGE
Refers to the Eurotoll subscriber portal “espace client MyLumesia”:
CHAPTER 2 – PRIVACY POLICY
This privacy policy applies to the site of the Eurotoll corporate website.
Your Data are collected by Eurotoll which acts as Data Controller. In all cases, we implement organizational and technical measures to preserve the security and confidentiality of your data.
This Privacy Policy and any documents to which it refers, sets out how we treat the personal data that we collect and that you provide to us.
We invite you to read this document carefully to know and understand our practices regarding the processing of your data and to allow you to consent to such processing in an informed manner.
I. INFORMATION WE COLLECT
A. INFORMATION YOU TRANSMIT DIRECTLY TO US
When you request contact via an online form, we collect the data you provide.
As a reminder, this is:
- The professional email address of the contact;
- The name of the contact;
- The first name of the contact;
- The phone number of the contact;
- The quality of the contact (non-mandatory information)
B. INFORMATION COLLECTED AUTOMATICALLY FOR THE ACCESS OF THE CORPORATE WEBSITE
During each of your visits to the corporate website we may collect, in accordance with applicable legislation and with your complete information, information relating to the devices on which you use our services or the networks from which you access our services, such as your IP addresses in anonymous form, connection data, types and versions of Internet browsers used, place of connection.
II. WHY WE USE YOUR INFORMATION
In accordance with the Regulation, the data we collect:
- are used anonymously to collect information about the use of our site. This information enables us to identify the behavior and preferences of our users and to offer them an optimised browsing experience.
- in the form of a contact form are strictly necessary for the management of the prospecting relationship, in particular to respond as well as possible to your request.
III. STORAGE OF YOUR DATA
You are fully aware that the information you have received regarding the setting of cookies and pixels are stored for a period of 13 months, after which you will be asked to confirm that you have received this information.
The personal data that you send us in the context of the contact forms is stored for three years.
IV. WHO ARE THE RECIPIENTS OF THE INFORMATION COLLECTED?
Data collected automatically are only intended for Eurotoll.
V. ARE YOUR DATA TRANSFERRED OUTSIDE THE EUROPEAN UNION?
Exception apart, your Personal Data are hosted in France and/or within the European Union. However, in case of recourse to a subcontractor it is possible that your data are transferred in a third country to the European Union, we guarantee to implement all appropriate measures to guarantee a sufficient level of protection for your data, such as:
- Give preference to so-called “safe” countries, i.e. countries offering adequate protection of your Personal Data, according to the criteria of our national supervisory authority;
- Obtain guarantees of security and confidentiality from Data Processors by imposing standard contractual clauses from the European Commission, reserving the right to monitor them regularly.
Upon your request, we can provide you details of our subcontractors and in which countries your data are stored or they may occasionally transit or transferred.
VI. SPECIAL PROVISION FOR COOKIES AND PIXELS
A “cookie” is a text file placed on your hard drive by the server in the subscriber page. It usually contains the name of the server that deposited it as well as an identifier in the form of a unique number and an expiration date. Its purpose is to collect information relating to your navigation in order to offer you services adapted to your needs.
A tracking pixel (sometimes called a ‘spy pixel’) is an alternative tracking method to trackers and cookies, usually implemented in the form of a tiny image embedded in a website or email and invisible to the user.
When this image, whose name contains a user identifier, is loaded, it indicates that the tracked user has visited a page or read an email.
The list of cookies and tracking pixels used by Eurotoll is available on the website.
CHAPTER 3 – LIABILITIES
I. EUROTOLL’S LIABILITY
Eurotoll uses all means at its disposal to ensure quality access to its services. The obligation being of means, Eurotoll does not undertake to achieve this result.
Access to services on the corporate website may be interrupted, suspended or modified at any time without notice for maintenance or for any other reason.
Eurotoll undertakes to implement all necessary means to guarantee the best security and confidentiality of the data in the corporate website, whether the corporate website is free of viruses or if there is a technical problem that could damage the components of the user’s computer or the data that could be stored there.
Eurotoll cannot be held liable in the event of force majeure, network malfunction for which it is not responsible or the unforeseeable and insurmountable event of a third party.
Eurotoll reserves the right to correct the content of its corporate website at any time and without notice.
In addition, Eurotoll is not liable for any delays, errors or omissions in the content of these pages, or for any interruptions, technical problems, including connection or availability of its site.
Eurotoll cannot be held liable for hypertext links to other sites.
Furthermore, you undertake not to claim any compensation following the interruption, suspension or modification of the corporate website.
II. USER’S LIABILITY
As a user you assume full responsibility for:
- Information you enter.
- Documents you download
Furthermore, any use of the service that directly or indirectly results in damage to the Eurotoll corporate website will engage your liability and must be the subject of compensation to the benefit of Eurotoll.
CHAPTER 4 – INTELLECTUAL PROPERTY
The trademarks, logos, signs and any other content of the site of the corporate website are protected by the Intellectual Property Code and more particularly by copyright.
Any total or partial reproduction of these trademarks, signs or logos without the consent of Eurotoll or its partners is prohibited.
You must request the prior authorization of Eurotoll for any reproduction, publication, copy of the various contents. Any reproduction or representation in whole or in part without the consent of Eurotoll is unlawful and constitutes a punishable infringement.
CHAPTER 5 – YOUR RIGHTS
Subject to certain conditions, you may exercise the rights described in this section at any time before the Eurotoll data protection officer by sending an e-mail to: privacy@lumesia.com.
Contacting him by post at the company’s registered office or by sending an e-mail to the Eurotoll customer service at service.client@lumesia.com.
Please note that in order to verify your identity, an identity document and any other proof of identity will be requested in support of your application.
I. MANAGING YOUR INFORMATION
You can access and request to update some of your information by sending a request to the Eurotoll customer service department by e-mail to: service.client@lumesia.com.
II. PROFILING REJECTION
The contracts being subscribed by legal persons, this right could not apply.
III. RECTIFICATION OF INACCURATE OR INCOMPLETE INFORMATION AND ERASURE
You have the right to ask us to correct inaccurate or incomplete personal information about you by attaching proof and, if necessary, a copy of an identity document.
IV.DATA ACCESS AND PORTABILITY
You have the right to request access to your Personal Data from Eurotoll at any time. This request must be made by presenting a copy of an identity document.
However, in the absence of a contract, the right to portability cannot be exercised in relation to the use of the corporate website.
V. WITHDRAWAL OF CONSENT AND OPPOSITION TO PROCESSING
In general, we retain your Personal Data as long as necessary to fulfill the contract and comply with our legal obligations. If you no longer wish us to use your information to provide you with our services, or to contact you, you may request that we delete your Personal Data and tell you how to unsubscribe from the newsletter sent to you.
VI. TREATMENT LIMITATION
You have the right to request the limitation of the Processing of Personal Data in cases determined by the Regulation. In particular in cases where (i) you dispute the accuracy of your Personal Data; (ii) the Processing is illegal, (iii) we no longer need your Personal Data for Processing purposes.
VII. CLAIM TO A SUPERVISORY AUTHORITY
You have the right to lodge a claim next to a supervisory authority at any time.
VIII. CONTACT
Eurotoll is a simplified joint stock company (SAS) with a capital of 2 196 419,33 euros, registered in the Nanterre Trade and Companies Register under registration number 484 835 103, intra-Community VAT number FR 214 84 83 51 03, and whose registered office is at 35 rue Camille Desmoulins, 92130 ISSY-LES-MOULINEAUX. Code APE 5221Z.